We want your Lonvera1840 order to reach you quickly and in perfect condition. Below is an overview of how our shipping works — if you need more detail, just get in touch.

Where We Ship

We deliver throughout the United Kingdom, and currently ship internationally to:

  • Europe: Ireland, Germany, France, the Netherlands, Belgium, Spain, Italy and Switzerland
  • North America: United States and Canada
  • Oceania: Australia

If your country isn’t listed, please contact us — we may still be able to arrange delivery.

Shipping Costs

Free UK delivery on orders of 2 items or more. The discount is applied automatically at checkout — no code needed.

For single-item UK orders, a standard delivery charge applies and will be shown at checkout before you pay.

For international orders, shipping is calculated at checkout based on your delivery address, parcel weight, dimensions and applicable courier rates. You’ll always see the full delivery charge before you pay. If no shipping option appears for your address, contact us and we’ll quote you directly.

International orders may also be subject to customs duties, import taxes or clearance fees, depending on the destination country. Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the recipient.

Dispatch Within 24 Hours

We dispatch orders within 24 hours of being placed, excluding weekends and UK bank holidays.

Orders placed on weekends or UK bank holidays will be processed on the next business day and dispatched within 24 hours.

You’ll receive a dispatch confirmation email once your parcel has been sent.

Tracking Within 48 Hours

Your tracking number will be provided within 48 hours of placing your order, excluding weekends and UK bank holidays.

Tracking details will be sent by email and can also be found under My Account > Orders.

If you checked out as a guest, you can use our order tracking form with your order number and billing email address.

Please note that tracking updates may take a few hours to appear after your tracking number is issued.

Delivery Times

UK delivery: Orders usually arrive within 1–3 business days after dispatch.

International delivery: Estimated delivery times vary by destination and shipping service, and are shown alongside the available shipping options at checkout.

Delivery estimates may be affected by courier delays, customs processing, adverse weather or peak shopping periods.

Incorrect or Incomplete Addresses

Please double-check your delivery address at checkout.

If you spot a mistake, contact us straight away at support@Lonvera1840.com. If your order hasn’t been dispatched yet, we’ll do our best to correct it.

We cannot guarantee changes once a parcel has been dispatched. Additional delivery charges may apply if an order is returned due to an incorrect or incomplete address supplied at checkout.

Delayed or Missing Deliveries

If your order hasn’t arrived within the estimated delivery window, please check your tracking information first.

If you need assistance, contact us at support@Lonvera1840.com with your order number.

We’ll work with the courier to investigate and arrange an appropriate resolution. Your statutory consumer rights remain unaffected.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Where possible, include photos of the packaging and the damaged item along with your order number.

We’ll review the issue and arrange a replacement, refund or other appropriate remedy in accordance with your statutory rights.

Need Help?

For any shipping questions, please contact us:

Email: support@Lonvera1840.com
Live Chat: Available on our website Monday–Friday, 9am–5pm UK time

We aim to respond to all enquiries within one business day.

Thank you for shopping with Lonvera1840.