Last updated: 8 October 2026
At Lonvera1840, we want you to love what you wear. If something isn’t quite right, we’re here to help.
We offer 30-day returns on eligible items, so you can shop with confidence.
1. Our 30-Day Returns Policy
You can request a change-of-mind return within 30 days of receiving your order.
Our policy includes:
- Days 1–14: Your statutory cancellation rights under applicable consumer law.
- Days 15–30: Our additional voluntary returns period.
Once you’ve notified us of your return, you have a further 14 days to send the item back.
Your statutory consumer rights remain unaffected.
2. Your Statutory Right to Cancel
Under the UK Consumer Contracts Regulations 2013, consumers generally have the right to cancel eligible online purchases within 14 days after receiving their goods, without giving a reason.
Where items from the same order arrive separately, the statutory cancellation period generally runs from receipt of the last item.
You can exercise this right through our online form, by email, or by giving us any other clear statement of your decision to cancel. You do not need our approval.
You may inspect and try on clothing as you would in a physical shop. If handling beyond what is necessary to assess an item reduces its value, a deduction may be made where permitted by law.
Opening the packaging or reasonably trying on clothing does not automatically remove your statutory cancellation rights.
3. Extended Returns: Days 15–30
For change-of-mind returns requested after the statutory cancellation period, items must be:
- Unworn, except for reasonable fitting
- Unwashed and unaltered
- In their original, resaleable condition
- Returned with their original product tags and labels attached
We may decline returns under this additional voluntary policy if these conditions are not met.
Original delivery charges are not refundable under our voluntary extended returns policy, unless otherwise required by law.
4. How to Return or Exchange an Item
Step 1Submit Your Request
Click Start a Return and complete our online form with your order details. You can request a cancellation, return or exchange without printing or signing any documents.
You may also exercise your statutory cancellation right by email or another clear statement.
Step 2Receive Return Instructions
We’ll provide the appropriate return instructions and our designated UK return address.
Step 3Send Your Return
Please send your item back within 14 days of notifying us of your return request.
We recommend using a tracked delivery service and keeping proof of postage.
You do not need to wait for our approval to exercise your statutory cancellation right.
5. Return Shipping Costs
UK Returns
For change-of-mind returns, customers are responsible for the direct cost of return postage, unless otherwise stated or required by law.
International Returns
For change-of-mind returns, international customers are responsible for arranging and paying return shipping to our designated UK return address, subject to applicable consumer law.
Please contact us before sending an international return so we can provide the appropriate instructions.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged or incorrect, we’ll arrange an appropriate remedy and cover reasonable return shipping costs where required by applicable consumer law.
6. Refunds & Processing Times
For statutory cancellations, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that you’ve sent them back, whichever is earlier.
Where no goods need to be returned, we’ll refund within 14 days of receiving your cancellation notice, as required by law.
For eligible returns under our voluntary extended returns policy, we aim to issue refunds within 14 days of receiving the returned goods or satisfactory evidence of return.
Refunds will be made to your original payment method unless you expressly agree otherwise.
We do not charge restocking fees or refund processing fees.
Your payment provider may take additional time to display the refund.
Original Delivery Charges
Full order returns. For a full statutory cancellation, we’ll refund the applicable original standard delivery charge. Any additional cost for choosing a more expensive delivery service is generally non-refundable.
Partial returns. If you return only part of an order, original delivery charges are generally not refunded because delivery was still required for the items you keep.
For UK orders of two or more items, standard delivery is free. We won’t reclaim this benefit if you return only part of your order.
For international orders, original shipping charges are generally not refunded on partial change-of-mind returns, unless applicable consumer law requires otherwise.
7. Promotional Discounts
You may return eligible items individually, including items purchased as part of a multi-item order.
If your order included a promotional or multi-item discount, we won’t retrospectively increase the price of the items you keep.
Your refund will reflect the amount actually paid for the returned item(s), including the appropriate allocation of any discounts, subject to your statutory rights.
8. Faulty, Damaged or Incorrect Items
We take care to ensure our products meet our quality standards.
If you receive a faulty, damaged or incorrect item, please contact us as soon as reasonably possible. Where available, your order number and photographs can help us resolve the issue more quickly.
Under the UK Consumer Rights Act 2015, consumers generally have a short-term right to reject goods that do not meet applicable legal standards within 30 days, subject to the Act’s conditions.
Further remedies, including repair, replacement or refund, may remain available after this period.
Where required by applicable law, we’ll cover reasonable return costs and provide the appropriate remedy.
Your rights relating to faulty goods are not limited by our 30-day change-of-mind returns policy.
9. Exchanges
Need a different size or colour? We’re happy to help.
Submit an exchange request through our online form. We’ll check availability and, where possible, reserve your preferred replacement item.
We’ll confirm the exchange arrangements and any applicable delivery costs before proceeding.
Exchanges are subject to stock availability. Your statutory consumer rights remain unaffected.
10. International Returns & Customs
International returns should be sent to our designated UK return address, following the instructions provided by our customer service team.
Please complete customs documentation accurately and identify the parcel as Returned Goods where applicable. The actual country of origin must be declared correctly.
Any import duties or taxes paid directly to customs authorities or third-party couriers may be subject to separate refund procedures.
Taxes collected directly by Lonvera1840 will be handled in accordance with applicable law.
Nothing in this policy limits mandatory consumer rights available under the laws applicable to your purchase.
11. Need Help?
Have a question about a return, exchange or refund? We’re happy to help.
Email: support@Lonvera1840.com
Live Chat: Send us a message through our website.
We aim to respond within one business day.
Ready to Make a Return?
Need to cancel an order, return an item or exchange a size or colour? Simply submit your request online.
No printing or signatures required. We’ll acknowledge receipt of your request by email.
Thank you for shopping with Lonvera1840.