Frequently Asked Questions
Find answers to common questions about shopping with Lonvera1840. If you need further assistance, we’re always happy to help.
Orders & Delivery
We deliver throughout the UK and currently ship to 11 international destinations, including selected European countries, the US, Canada and Australia.
UK orders of 2 or more items qualify for free standard delivery. For single-item UK orders and international deliveries, shipping costs are calculated at checkout.
We dispatch orders within 24 hours, excluding weekends and UK bank holidays. UK delivery usually takes 1–3 business days after dispatch. International delivery times vary by destination.
Your tracking number is provided within 48 hours of ordering, excluding weekends and UK bank holidays.
You can check your order through My Account or use our Track Order page if you checked out as a guest.
International orders may be subject to customs duties, import taxes or clearance fees set by the destination country. These charges are generally the recipient’s responsibility.
Please contact us as soon as possible if you need to make a change. We’ll do our best to help before dispatch, although changes cannot be guaranteed.
Your statutory cancellation rights remain unaffected.
Sizing & Product Information
Our men’s and women’s shirts are designed with a Regular Fit. Use your body chest or bust measurement as a starting point, then compare the garment measurements.
Our size charts are available in centimetres and inches.
Our wearable blanket hoodies come in two one-size styles: Mid-Length (96 cm) and Long (120 cm), both designed for an oversized, cosy fit.
Our collections feature different fabrics selected for comfort, practicality and everyday wear. You’ll find the exact fabric composition on each product page.
Always follow the care instructions on your garment label. Washing and drying recommendations vary by fabric.
Returns, Exchanges & Refunds
Yes. We offer 30-day returns on eligible items, subject to our returns policy and your statutory consumer rights.
For change-of-mind returns, customers are responsible for return postage. For faulty, damaged or incorrect items, we’ll cover appropriate return costs where required by law.
Yes! You can request an exchange through our online form. Exchanges are subject to stock availability, and we’ll confirm the arrangements with you.
Please contact us as soon as reasonably possible with your order details. Photographs can help us resolve the issue more quickly.
We’ll provide an appropriate solution in accordance with your consumer rights.
For statutory cancellations involving returned goods, refunds are issued without undue delay and no later than 14 days after we receive the returned item or proof that it has been sent back, whichever is earlier.
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