Last updated: 8 October 2026
At Lonvera1840, your privacy matters to us. We are committed to handling your personal information responsibly and transparently.
This policy explains how we collect, use, share and protect personal information when you visit our website, place an order or contact us.
1. Who We Are
Lonvera1840 is operated by LONVERA1840 LIMITED, registered in England and Wales (Company No. 16469790).
Registered Office: 28 Devonshire Road, Bathampton, Bath, England, BA2 6UD
Email: support@Lonvera1840.com
We are the data controller responsible for the personal information described in this policy.
2. Information We Collect
Depending on how you use our website, we may collect:
- Contact details: Name, email address, telephone number, billing address and delivery address.
- Order details: Products purchased, order history, payment status, delivery information and returns.
- Account details: Information provided when you create or use a customer account.
- Communications: Customer service enquiries, messages and feedback.
- Technical information: IP address, device information and website activity collected through technologies used on our website.
- Marketing preferences: Your choices about receiving promotional communications.
Payments are processed through our payment service providers. We do not intend to collect or store full payment card numbers or card security codes in our own website database.
3. How We Use Your Information
We use personal information for the following purposes and legal reasons:
Orders and Customer ServiceLegal basis · Contract
To process purchases, arrange delivery, manage returns and provide assistance.
Accounting and Legal RequirementsLegal basis · Legal Obligation
To maintain records required for tax, accounting and regulatory purposes.
Security and Business OperationsLegal basis · Legitimate Interests
To protect our website, prevent fraud, manage enquiries and operate our business effectively.
MarketingLegal basis · Consent or Another Permitted Basis
To send promotional communications when you have consented or where applicable marketing laws permit us to contact existing customers.
Website AnalyticsLegal basis · As applicable
To understand and improve website performance where analytics technologies are used lawfully.
Where we rely on legitimate interests, we consider your rights and the impact of the processing.
You can opt out of marketing at any time.
4. Sharing Your Information
We may share information with service providers where necessary, including:
- Payment processors.
- Delivery and logistics providers.
- Website hosting and technical support providers.
- Customer service and marketing providers, where used.
- Professional advisers and authorities where required.
We do not sell customers’ personal information to third parties.
5. International Data Transfers
Some service providers may process personal information outside the United Kingdom or European Economic Area.
Where applicable data protection law requires safeguards for an international transfer, we use an appropriate lawful transfer mechanism.
You may contact us for information about relevant safeguards.
6. Data Retention and Security
We keep personal information only for as long as necessary for the purposes described in this policy.
Order and accounting records are retained for applicable legal and tax periods. Other information is retained according to its purpose, including the need to resolve enquiries, maintain accounts and establish or defend legal claims.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
7. Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request erasure or restriction of processing.
- Object to certain processing.
- Request portability of eligible information.
- Withdraw consent where processing is based on consent.
You have the right to object to processing for direct marketing at any time.
To exercise your rights, please email support@Lonvera1840.com.
We will respond without undue delay and normally within one month of receiving your request, subject to applicable rules concerning identity verification or clarification.
Where permitted by law, complex or multiple requests may require an extension of up to two additional months. We will explain any extension within the original response period.
8. Data Protection Complaints
If you have concerns about how we handle your personal information, please email support@Lonvera1840.com with the subject line Data Protection Complaint.
We will acknowledge your complaint within 30 days, investigate it appropriately and communicate the outcome without undue delay.
You may also complain to the UK Information Commissioner’s Office (ICO):
Where the EU GDPR applies, you may also lodge a complaint with an EU supervisory authority, including in the country where you live or work.
9. Cookies
Our website uses cookies and similar technologies.
Please see our Cookie Policy for information about these technologies and your available choices.
10. Updates to This Policy
We may update this policy to reflect changes in our website, business practices or legal requirements.
The latest version will be available on this page.