This Privacy Policy explains how Lonvera1840 (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or place an order with us.

Who We Are

Lonvera1840, 28 Devonshire Road, Bathampton, United Kingdom. Email: Lonvera1840@outlook.com. Phone: +44 7784 845627.

What Personal Data We Collect

When you browse our site, create an account, or place an order, we may collect your name, email address, billing and shipping address, phone number, order history, and payment confirmation details. We do not store your full card details — these are processed securely by our payment providers.

How We Use Your Data

  • To process and fulfil your orders, including delivery, returns and exchanges
  • To create and manage your account
  • To respond to customer service enquiries
  • To send you order confirmations and shipping updates
  • To send marketing communications, only if you have opted in via Newsletter Preferences in your account
  • To improve our website and product range

Payment Processing

Payments are processed securely by our third-party payment providers. We do not store your full card details on our servers. Please refer to your payment provider’s own privacy policy for details on how they handle your payment data.

Cookies

Our website uses cookies to keep you signed in, remember your cart, and understand how visitors use our site. For full details, see our Cookie Policy.

How Long We Keep Your Data

We retain your order and account information for as long as your account is active, or as needed to comply with our legal and accounting obligations.

Who We Share Your Data With

We share your data only where necessary: with delivery couriers, to fulfil your order; with payment processors, to complete your transaction; and, if you have opted in, with our email marketing provider, to send you newsletters.

Your Rights

Under UK data protection law, you have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, please contact us at Lonvera1840@outlook.com.

Contact Us

If you have any questions about this Privacy Policy, please contact us at Lonvera1840@outlook.com or +44 7784 845627.