Our returns and exchanges policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately can’t offer a full refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact. Items marked as final sale cannot be returned or exchanged.
How To Start a Return or Exchange
The easiest way to request a return or exchange is through your account: go to My Account > Returns & Exchanges, select your order, and tell us what happened. Our team will follow up by email with next steps. You’ll need your order number and the email address used at checkout.
Refunds
Once your return is received and inspected, we will email you to confirm we’ve received it, and let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method within a reasonable number of business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your card issuer — it can take some time before a refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at Lonvera1840@outlook.com.
Exchanges
We’re happy to exchange an item for a different size or colour, subject to availability. Please request an exchange the same way as a return, via My Account or by emailing us.
Shipping Returns
You will be responsible for your own shipping costs when returning an item unless the item was faulty or we sent the wrong item. Shipping costs are non-refundable. Depending on your location, the time it takes for an exchanged product to reach you may vary.
Need Help?
Contact us at Lonvera1840@outlook.com or +44 7784 845627 for any questions related to returns, exchanges or refunds.